How much is postage and handling?
We generally charge a flat rate of $30 per order, including gst. You can also order online and then pick up in store. Some items have freight included and some items we will contact you with a freight quote once you have ordered. We know it is messy and we are working towards a better system. We do try to specify in the product commnets what the freight for that item will be or how it will be calculated. Rest assured we try to minimise freight and very often subsidise it in order to get product to you.
Please note that credit card payments will attract a bank imposed surcharge of 1.65% per transaction.
Can I come into the shop to collect?
Of course! Just select pickup in store as your shipment option. You can pay in advance using the options available or select Pay On Pickup. Once we receive your order, we will pick it and then advise you when it is ready for collection. Have a coffee with us while you are here!
Why can't I buy some of things that are listed on the site?
Because we have a shop as well as a website we are able to stock a range of big and bulky items that are not possible to freight. We put them on the website so that you can see our range but are unable to send them to you. If you (or a group of you) are after bulk quantities (ie pallet lots) we may be able to help - tell us what you are after and we will get a quote to you.
I bought the wrong thing - I don't want it anymore - it's the wrong size, shape, colour?
We are happy to exchange or refund. We want you to have absolute faith in us. Contact us if there is a problem with your order before sending it back and we will give you a reference number. You will be responsible for the freight charge to return items to us. If we have made a mistake and sent you something other than ordered - we will of course pay the cost of return.
I can buy the same product cheaper somewhere else, will you match it?
We want to provide value for money - if we can match another websites price on the same item then we will. Please advise us of the details and we will look into it. Saying that we are not just another online store trying to flog as much stuff to you as possible, we want to add value to your business and life. We want to work with you on infrastructure projects, new ventures and improving your existing ones. We want you to be sustainable and profitable and we want you to enjoy yourself too. In time this website will evolve to offer more than just products - and we hope you will see the value in that.
I've got this product but I don't know what to to with it, will you help?
We use the products that we sell as we have our own farms - that are set up to trial and demonstrate products. We want to add value to your business not just another cost, so yes we will give you ongoing help, advice and support within reason, to the best of our abilities. You might also like to check out our YouTube page for lots of how to videos, reviews and musings.