At Kandanga Farm Store we recognise that your privacy is very important to you and that you have a right to control your personal information. We know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly.
What personal information do we gather?
The information we learn from customers helps us personalise and continually improve your shopping experience with us. We record the following information
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site, and communicating with you.
Other information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," to track your purchases and when you are logged onto our site. If you have cookies switched off you will not be able to purchase from this site or log in for special members' pricing or offers.
E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from us if your computer supports such capabilities.
What about cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your shopping cart and logging in or out of the website. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However cookies allow you to take full advantage of some of our features, and we thus recommend that you leave them turned on.
Do we share the information we receive?
We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions:
Business Transfers: As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.
Protection of our business and others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts sensitive financial information you input during the ordering process. Our Secure Certificate is supplied by Geotrust
We generally do not sell products for purchase by children, as we require credit card details, cheque or money order, or an account. If you are under 18, you may use our site but we reserve the right not to accept your order if we believe that to sell to you is against the law, you do not have legitimate authority to authorise a purchase, you do not have the means to purchase or pay, that our products may be used inappropriately, or our products could cause harm.
What choices do I have?
You can always choose not to provide information by not completing web forms and turning your cookies off.
Returns and Faulty Products
If a product is faulty, please follow the below procedure:
Complete the form on the ‘Contact Us’ page and advise us via email or phone.
Please do not send returns before requesting a Return Authorisation (RA) number.
Notification of a faulty item on delivery must be reported within 7 days of your delivery. After this period, any faulty item will be subject to that manufacturers warranty procedures and time frame. This differs between manufacturers. (Please contact us for further details. Please note, we are bound by the decisions made by the manufacturer and/or distributor of the product. The staff at Kandanga Farm Store do not make the decisions on whether a fault is covered under warranty).
Any product that is faulty on delivery will be replaced. If we cannot replace the item, we offer you the choice of a refund, store credit or a suitable substitute.
Photographic proof is generally satisfactory evidence to support a claim for a faulty product. If it is not possible to provide photographic proof of the fault, you will be required to return the product to us.
After you have received your RA number you will be responsible for shipping the product to us (unless it was faulty on delivery). However, Kandanga Farm Store will cover the postage of the replacement for a faulty product.
We DO NOT accept returns unless we have issued an RA number
After we received a returned item (not faulty) we will refund the money, minus a 20% re-stocking fee.
Items discounted or on sale cannot be returned for exchange or refund because you have changed your mind. We will only accept these returns if the product was not as advertised or was faulty.
Please note that custom orders (for example NLIS tags and printed management tags) are not returnable.